by John Tschohl : e-Service : Speed, Technology and Price Built Around Service

ISBN : #0963626868 | Date : 2001-05-20

Description :

PDF-702b8 | Loaded with facts, predictions, anecdotes, and role models, e-Service is a must-read for anyone in business. Whether you are currently selling products or services via the internet, or planning to institute a cyberspace operation, this is one book you don’t want to miss. Tschohl draws on his extensive experience and expertise in customer service in sharing a wealth of information that will keep yo… e-Service : Speed, Technology and Price Built Around Service

e-Service : Speed, Technology and Price Built Around Service by by John Tschohl

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